This Must Be My Night For Goofing On Customer Service

Yes, this is a most urgent message, indeed. As it happens, I have no cell phone service. Heaven knows who has tried to contact me during the time that my cell phone was off. But why am I contacting you? You’re the bank, not the phone company.

Well, if you must know, my phone bill is automatically paid each month. Or it’s supposed to be. Today, upon realizing my phone service was down, I contacted the phone company and found out the bank declined the latest transaction to the phone company.

My phone company is XXXXX, a Florida based company. I’ve been with them for years and I’m happy with them. Now, there were times in the past when you had declined my payments to XXXXX. I’d have to contact you and tell you to send the payment through. You always did when I told you to, thank you.

I remember your explanation as to why my payments were being declined. Your explanation was that Florida has a high rate of fraud and because of that, you’re taking extraordinary measures when making transactions with all Florida based companies.

All right, great. But, XXXXX is my phone company and I pay for the service monthly, using their automatic payment option. Because you were constantly declining my payments to XXXXX and making me contact you to have the payments put through, I requested that you stop declining my payments to XXXXX. I mean, it’s a real hassle to have to contact the bank every time I need to pay my phone bill.

For a long time after that, there were no declined payments, no interruptions of phone service. Life was good and we all rejoiced. But now, it seems my request that you stop declining payments to XXXXX has expired.

Please, I beg you, don’t decline anymore of my payments to XXXXX.

Thank you, and peace out.

Your humble customer,
-Rob

 

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